NetActive is the IMC managed service solution for businesses.
Built around your unique requirements, our NetActive service is deployed with two principles in mind; getting maximum return for your existing technology and providing informed and measured investment planning.
Why NetActive?
NetActive delivers 8 core benefits:
1.0 The ability to see your network at a glance - Increased network visibility allows closer monitoring and quicker response times.
2.0 Reducing downtime of your system - Providing more business continuity for you and your clients.
3.0 Analysis and reduction of carriage costs – Discover savings and efficiencies through the examination of your current contracts.
4.0 Specially designed, tailored solutions - IMC Communications is known for its ability to design and build systems and software; every IMC NetActive client has a unique configuration tailored to their needs.
5.0 Improved user productivity - Providing fast access to information means your staff can perform faster, enabling them to service your customers better.
6.0 Reduced HR Headaches – No longer will your network be held back by sick and annual leave, the cost of training or limited knowledge. Tap directly into the collective knowledge of the IMC engineering teams who apply their skills and knowledge to your system.
7.0 Direct access to senior expertise - Never again wait in a call queue with scripted operators! Your first contact will be with highly experienced engineers who are accessible and solution-oriented.
8.0 Peace of Mind - Our proactive and quick response times provide unparalleled assurance.
NetActive is a complete Network Management Solution.
Imagine having one point of call for the management of your fully monitored and measured network.
IMC provides 24/7 monitoring of your entire network, information modelling and capacity planning, can quantify the loss of productivity and simplify your network management by wrapping it all up in one monthly fee.
NetActive includes:
- Monitoring of Up/Down Status – 24 hours a day, seven days a week. We monitor all the elements essential to the health and stability of your network. IMC opens access to our monitoring tools so you can see the status of your network at any time.
- Collection and Reporting on Historical Statistics - We provide a comprehensive graphing application for all managed devices. We can set useful thresholds on key graphs and then generate breach alerts that require action by IMC Engineers.
- Configuration Management - IMC collects and archives device configurations and presents them via a web-based config archive portal providing both version control and version compare features.
- Fault Management, Alerts and Escalations - When an issue has been identified, IMC Engineers take charge and follow through to resolution. This requires troubleshooting, gathering evidence, logging calls and management of third parties such as Hardware Vendors and Telcos, whilst keeping you informed via status updates.
- Preventative Maintenance Testing - Taking a proactive approach, we routinely test backup links and failover scenarios. For servers we perform test restores of backups or Virtual Machine Migrations.
Other IMC Active Services:
ServActive – for your server infrastructure such as physical servers, virtual servers, and supporting infrastructure such as SANS and backup devices.
VoiceActive – for your IP Telephony related infrastructure such as voice gateways, call manager servers, voicemail systems.
IMC Technology Centre
All IMC Managed Services are driven from the IMC Technology Centre at our Homebush facility.
The Technology Centre provides secure and dependable facilities in the event of a disaster or significant business disruption.
Services such as off-site hosting, co-location, disaster recovery (DR), business continuity, backup and restore testing as well as a modern training environment are available.
Clients can install their own DR equipment in the centre, or take advantage of our range of servers, communications and IT infrastructure onsite.
