Unified Communications

Organisations today are being confronted by the challenges of hyper connectivity with computer, mobile and optical networks through a myriad of devices. Unified Communications involves breaking down the barriers between voice, email, video, instant messaging and other forms of communication to transform this hyper connectivity into a competitive advantage.

The IMC Unified Communications solutions allow organisations to collaborate anywhere, at any time, on any device. Organisations with unified communications will improve their business efficiency, enhance their workforce’s mobility, reduce costs and increase revenue opportunities.

Partnering with Cisco’s world-class services and applications enables companies to integrate their communication networks, providing a single launch point and unified system for all communications.

IMC Unified Communications delivers five core benefits:

  • Solutions for all business sizes and needs.
  • Collaboration in real time – Integrating Cisco Unified Communications with other industry-leading applications allows workers to collaborate in real-time using their favourite tools and applications.
  • Collaboration across any workspace – Secure Unified Communications systems help co-workers, partners, vendors and customers collaborate more effectively.
  • Improved productivity and accelerated decisions - Unified Communications, including presence, instant messaging, and rich media services improve productivity by ensuring that information reaches the right person immediately.
  • Increased customer satisfaction - Unified Communications capabilities embedded into businesses transform processes, resulting in increased customer satisfaction.

IP COMMUNICATIONS

While the benefits to be gained by implementing IP Communications into a business are many and measurable, there is no single IP application that suits all. That is why IMC thoroughly evaluates a company’s long and short term business goals, the way it operates and the needs of its employees before recommending an approach. We work with the international market leader in IP technology, Cisco Systems.

Cisco IP Telephony includes:

  • IP-based Business Phone Solutions
  • Extension mobility
  • Work-at-home IP Telephony
  • Custom IP Tel Application Development
  • Unified Messaging